Last updated: August 29, 2026
HongKong Tutoda Co., Limited provides physical goods sales on this website.
- Returns
You may request a return within 30 calendar days after you receive the goods.
Items for return must be unused, undamaged and in original packaging.
Customers are responsible for return shipping cost unless the product arrives defective or wrong item is sent by us. - Refund Process
Once we receive and inspect the returned goods, we will notify you about refund approval.
Approved refund will be processed to your original payment method. Please allow 5‑10 business days for funds to show in your account, depending on payment provider processing speed. - Damaged or Defective Goods
If you receive broken or defective items, please send us clear photos within 7 days upon delivery. We will arrange replacement or full refund for such cases. - Non‑returnable items
Custom‑made products cannot be returned. - Contact
For refund or return questions, contact us:
HongKong Tutoda Co., Limited
Email: vertooway@vertoo.com.cn